Heritage Archive NewspaperARCHIVE.com
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Careers  

Our Mission

It is the mission of Heritage Archive to be the world's leading provider of historical newspaper content, focusing on individual people and the events that impacted their lives. Through constant improvement, we are committed to providing a high volume of quality content via innovative and useful delivery methods. Heritage Archive will demonstrate this commitment by empowering creative employees who possess a high level of personal accountability and a dedication to excellence.
 
     

Current Openings

Are you a creative type with an entrepreneurial spirit?
Looking to make an impact?

We are experiencing explosive growth and need talented professionals to grow with our Company. This is a fun, flexible, casual work environment. You’ll have the opportunity to work with the latest technology.

For confidential consideration, please send your resume to resumes@newspaperarchive.com. No phone calls, please.
When applying, please attach resume and cover letter.
 
Web Designer
As a member of our talented Web Design team, you will be responsible for delivering creative web solutions in a deadline-driven environment. This includes, but is not limited to, the following tasks:
  • Updating current website content.
  • Creating new retention and revenue generating features for existing websites.
  • Designing new websites while maintaining company brand standards.
  • Designing and delivery of email campaigns, newsletters, and print material.
We are looking for candidates who have:
  • A two-year degree in a related field or equivalent experience
  • In-depth knowledge of XHTML, CSS and Javascript
  • Expertise in current web standards, accessibility guidelines, usability practices and cross-browser compatibility.
  • Extensive experience with Adobe Creative Suite.
  • Experience with managing website content.
  • Ability to learn new internet and authoring technologies relevant for website development.
  • A good understanding of dynamic web content and database driven web sites.
  • Ability to clearly document all projects.
  • Effective verbal and written communication skills and attention to detail.
  • The ability to multitask, work well independently and as part of a team.
  • Knowledge of PHP preferred but not required.
  Apply for Web Designer Position
 
Senior .NET Developer
As a member of our talented Software Development team, you'll be able to do the following:
  • Own the software development lifecycle-from inception to deployment. Set yourself and your applications up for success.
  • Design and Implement E-business applications to deliver our digital media.
  • Work with the website team to develop a QA process that will ensure performance of application rollouts.
  • Work in Microsoft environment using Visual Studio .Net with emphasis in C# and ASP.NET 2.0., T-SQL using Microsoft SQL Server 2000 and 2005.
Our ideal candidate has:
  • At least five years of experience in each of the above areas.
  • Experience developing web-based applications and tools. Imaging experience (Adobe, TIF manipulation, etc.) is a huge plus.
  • Proven ability to learn quickly, provide creative solutions, adapt to a constantly changing environment and handle multiple tasks effectively.
  • A positive attitude and an interest in taking our company to the next level.
  Apply for Senior .NET Developer Position
 
 
Weekend Technical Support Representative
Due to company growth, we are creating a small team of Technical Support Representatives to our NewspaperARCHIVE.com "customer experience" team. Duties include, but are not limited to:
  • Monitor website activity - analyze trends and report issues to appropriate IT contacts when necessary.
  • Identify, respond to, and coordinate the resources required to resolve network impacting events.
  • Assist with any testing of features and functionality on the newspaperARCHIVE.com web site.
  • Communicate with customers by phone and email concerning their subscription; assistance with newspaper content searches and inquiries; billing inquiries; technical issues, etc.
  • Probe customers for technical information in relation to their issue to assist in resolution by the IT staff.
  • Troubleshoot various levels of website performance and create trouble tickets or report usability bugs.
  • Cooperatively test websites and work with Development, IT, and QA on deployments, upgrades and hot fixes.
  • Special projects as deemed necessary by management.
  • Reporting/data aggregation.
  • Use internally made tools to process images for website.
  • Burn CD/DVDs for digitization.
To be successful in this role, you will need the following skills:
  • Microsoft Office Tools - Need to be able to make tables in Excel and Word, able to provide visualization of aggregated data
  • Familiarity with network monitoring console (WildMetrix preferred).
  • Bug tracking and ticket systems.
  • Basic understanding of networking.
  • High level of analytical ability.
  • Attention to detail and accuracy.
  • Excellent organization skills.
  • Ability to multitask in a fast paced environment.
  • Ability to grasp new technical concepts and apply them logically to analyze web system.
  • Ability to work well independently with minimal supervision.

Part-time shifts on Saturdays and Sundays:
7:00 a.m. - 3:30 p.m.
3:30 p.m. - Midnight

The ideal candidate has the ability to learn technical concepts quickly. Must be Internet-savvy and have a great attitude along with tons of initiative. Previous experience in a network operation center or technical customer support role is a huge plus, but not required.
  Apply for Customer Service Representative Position
 
 
Full-Time Outbound Customer Service Representatives
We are adding additional Customer Service Representatives to our NewspaperARCHIVE.com team. Duties include, but are not limited to:
  • Contact current subscribers to ensure satisfaction with their membership and add additional service.
  • Contact previous subscribers with offers to restart their membership.
  • Talk with customers by phone, e-mail and live chat concerning their subscription; assistance with newspaper content searches and inquiries; billing inquiries; poster shipments and complaints.
  • Receive and enter phone and fax orders.
  • Make changes to or cancel orders/backorders.
  • Handle customer questions and issues in a professional manner.
  • Obtain customer feedback information.
  • Other duties may be assigned to meet business needs.
The ideal candidate has at least one year of outbound customer service experience, and above-average computer and typing skills. Must be Internet-savvy and have a great attitude along with tons of initiative. Previous experience with collections or point-of-sale software is a huge plus, but not required.
  Apply for Customer Service Representative Position
 
Address Correspondence to:
NewspaperARCHIVE.com
Attn: Jennifer Lawrence
Human Resources
4069 21st Ave. S.W.
Cedar Rapids, IA 52404

Pre-employment drug testing and background check required.
Heritage Archive, Inc. is an Equal Opportunity Employer
About Heritage   © 2009 Heritage Archive, Inc.